COVID-19
Important information regarding COVID-19 for our guests arriving from July 2020.
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Please scroll to bottom of the page for our Covid booking and cancellation policy
*As from July 2020, we have the Visit England 'Good to Go' Covid-19 Industry Standard certificate and badge, to reassure our guests that we will be adhering to public health guidance, with the necessary processes in place. We also have the AA Covid-19 confident certifcation.
*Our housekeepers have undergone an online course for environmental cleaning during the COVID-19 pandemic. We are liaising carefully with our housekeepers on the best way forward to protect the health and safety of all guests, our housekeepers,the local community and ourselves. This will also be in line with Government guidelines.
*The owners have completed a COVID-19 risk assessment and revised cleaning schedule. We have sent this to a major tourism programme to be approved and to receive accreditation. The above AA Covid-19 confident certification has now been received. This will be adapted as necessary in a sometimes fast changing situation. Cleaning is always thorough, but will now include disinfecting areas and some other changes.
*Our arrival time is on your original booking contract. Please refer to this time and we politely request that you do not arrive any earlier than the time on the booking contract.Extra cleaning, takes extra time and the cottage may not be ready for you if you turn up early.
We are changing our departure time on your last day. Instead of leaving by 10am, we politely request that you vacate the cottage half an hour earlier, by 9.30am. This will allow our housekeepers to make an earlier start on the new cleaning and disinfecting regime. Please remember, this is for the health and safety of our guests, our housekeepers, the local community and ourselves.
*Guests will be provided with Dettol trigger spray, Dettol wipes and an antiviral trigger spray, to be used on hard surfaces, should they wish to do so. We will also provide anti bacterial soap.
*Some soft furnishings, such as rugs and bed throws, will need to be removed, in accordance with guidelines.
We would ask dog owners, to please bring their own throws. Any remaining soft furnishings will be fresh just for your stay, having been laundered/disinfected and/or quarantined.
*As we have had to remove paper products, our usual list of dog friendly places to eat is no longer in the cottage. Instead, until we update our website, please visit the dog friendly pubs website for some suggestions and see our dogs welcome page
*The owners have purchased additional bedding, so that fresh, disinfected, duvets and pillows will be provided each time, and in addition,the outgoing bedding will be 'quarantined'.
*High touch areas, such as door handles, keys, light switches, window catches etc, will be cleaned and disinfected at each changeover.
*We will not be able to leave books, games etc, and again, this is for the safety of our guests and as per the guidelines, to reduce risk of cross infection.
*Some additional items will be removed and quarantined at each changeover, so that each new guest has a fresh supply. These items include cushions, tea/coffee/sugar containers, guest information booklet, clothes hangers, soap dispensers, cleaning and washing up items etc.
*We will not be able to leave our usual tourist information leaflets. Instead, we are busy building a comprehensive list of tourist attractions on our website page Places to visit/local information. Please bare with us as this is added to over time. For eating out, please see Local food and drink
We strongly recommend phoning the establishments to book, as availability and opening hours may be limited.
*All remote controls will be disinfected.
*These measures will be reviewed and amended on a regular basis and in accordance with the governments guidelines. If you are booked for a stay with us this year, please keep a check on this page
*Finally, thank you for your patience and understanding.We have very many returning guests. Whilst you may notice things appear a little different during these difficult times, we still aim to give you a wonderful stay.
Booking and cancellation policy during Covid-19 pandemic
*Please note, if we are allowed to open, and guests are allowed to travel outside of their local area, but then cancel their booking for any reason, then our normal T&C's will apply at all times and refunds will not be given or the booking date changed.
*Please ensure you have adequate travel insurance suited to your circumstances.
*As from July 2020, we have the Visit England 'Good to Go' Covid-19 Industry Standard certificate and badge, to reassure our guests that we will be adhering to public health guidance, with the necessary processes in place. We also have the AA Covid-19 confident certifcation.
*Our housekeepers have undergone an online course for environmental cleaning during the COVID-19 pandemic. We are liaising carefully with our housekeepers on the best way forward to protect the health and safety of all guests, our housekeepers,the local community and ourselves. This will also be in line with Government guidelines.
*The owners have completed a COVID-19 risk assessment and revised cleaning schedule. We have sent this to a major tourism programme to be approved and to receive accreditation. The above AA Covid-19 confident certification has now been received. This will be adapted as necessary in a sometimes fast changing situation. Cleaning is always thorough, but will now include disinfecting areas and some other changes.
*Our arrival time is on your original booking contract. Please refer to this time and we politely request that you do not arrive any earlier than the time on the booking contract.Extra cleaning, takes extra time and the cottage may not be ready for you if you turn up early.
We are changing our departure time on your last day. Instead of leaving by 10am, we politely request that you vacate the cottage half an hour earlier, by 9.30am. This will allow our housekeepers to make an earlier start on the new cleaning and disinfecting regime. Please remember, this is for the health and safety of our guests, our housekeepers, the local community and ourselves.
*Guests will be provided with Dettol trigger spray, Dettol wipes and an antiviral trigger spray, to be used on hard surfaces, should they wish to do so. We will also provide anti bacterial soap.
*Some soft furnishings, such as rugs and bed throws, will need to be removed, in accordance with guidelines.
We would ask dog owners, to please bring their own throws. Any remaining soft furnishings will be fresh just for your stay, having been laundered/disinfected and/or quarantined.
*As we have had to remove paper products, our usual list of dog friendly places to eat is no longer in the cottage. Instead, until we update our website, please visit the dog friendly pubs website for some suggestions and see our dogs welcome page
*The owners have purchased additional bedding, so that fresh, disinfected, duvets and pillows will be provided each time, and in addition,the outgoing bedding will be 'quarantined'.
*High touch areas, such as door handles, keys, light switches, window catches etc, will be cleaned and disinfected at each changeover.
*We will not be able to leave books, games etc, and again, this is for the safety of our guests and as per the guidelines, to reduce risk of cross infection.
*Some additional items will be removed and quarantined at each changeover, so that each new guest has a fresh supply. These items include cushions, tea/coffee/sugar containers, guest information booklet, clothes hangers, soap dispensers, cleaning and washing up items etc.
*We will not be able to leave our usual tourist information leaflets. Instead, we are busy building a comprehensive list of tourist attractions on our website page Places to visit/local information. Please bare with us as this is added to over time. For eating out, please see Local food and drink
We strongly recommend phoning the establishments to book, as availability and opening hours may be limited.
*All remote controls will be disinfected.
*These measures will be reviewed and amended on a regular basis and in accordance with the governments guidelines. If you are booked for a stay with us this year, please keep a check on this page
*Finally, thank you for your patience and understanding.We have very many returning guests. Whilst you may notice things appear a little different during these difficult times, we still aim to give you a wonderful stay.
Booking and cancellation policy during Covid-19 pandemic
*Please note, if we are allowed to open, and guests are allowed to travel outside of their local area, but then cancel their booking for any reason, then our normal T&C's will apply at all times and refunds will not be given or the booking date changed.
*Please ensure you have adequate travel insurance suited to your circumstances.