COVID-19
Important information regarding COVID-19 for our guests arriving from July 2020.
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Please scroll to bottom of the page for our Covid booking and cancellation policy
*As from July 2020, we have the Visit England 'Good to Go' Covid-19 Industry Standard certificate and badge, to reassure our guests that we will be adhering to public health guidance, with the necessary processes in place. We also have the AA Covid-19 confident certifcation.
*Our housekeepers have undergone an online course for environmental cleaning during the COVID-19 pandemic. We are liaising carefully with our housekeepers on the best way forward to protect the health and safety of all guests, our housekeepers,the local community and ourselves. This will also be in line with Government guidelines.
*The owners have completed a COVID-19 risk assessment and revised cleaning schedule. We have sent this to a major tourism programme to be approved and to receive accreditation. The above AA Covid-19 confident certification has now been received. This will be adapted as necessary in a sometimes fast changing situation. Cleaning is always thorough, but will now include disinfecting areas and some other changes.
*Our arrival time is on your original booking contract. Please refer to this time and we politely request that you do not arrive any earlier than the time on the booking contract.Extra cleaning, takes extra time and the cottage may not be ready for you if you
* We politely request that you vacate the cottage by 9.30am. We are continuing with our increased cleaning regime for the safety of guests.
*Guests will be provided with Dettol trigger spray, Dettol wipes and an antiviral trigger spray, to be used on hard surfaces, should they wish to do so. We will also provide anti bacterial soap.
.
*We would ask dog owners, to please continue to bring their own throws to cover our sofas/cushions
*As we will continue to remove paper products, our usual list of dog friendly places to eat is no longer in the cottage. Instead, until we update our website, please visit the dog friendly pubs website for some suggestions and see our dogs welcome page
*We will not be leaving our usual tourist information leaflets. Instead, we are busy building a comprehensive list of tourist attractions on our website page Places to visit/local information. Please bare with us as this is added to over time. For eating out, please see Local food and drink Tourist information leaflets are available from Rye Heritage Centre, The Strand, Rye
We strongly recommend phoning the establishments to book, as availability and opening hours may be limited.
*These measures will be reviewed and amended on a regular basis and in accordance with the governments guidelines.
*Finally, thank you for your patience and understanding.We have very many returning guests. Whilst you may notice things appear a little different during these unprecedented times, we still aim to give you a wonderful stay.
Updated 15th January 2023
Booking and cancellation policy during Covid-19 pandemic
*Please note, if we are allowed to open, and guests are allowed to travel outside of their local area, but then cancel their booking for any reason, then our normal T&C's will apply at all times and refunds will not be given or the booking date changed.
*Please ensure you have adequate travel insurance suited to your circumstances.
*As from July 2020, we have the Visit England 'Good to Go' Covid-19 Industry Standard certificate and badge, to reassure our guests that we will be adhering to public health guidance, with the necessary processes in place. We also have the AA Covid-19 confident certifcation.
*Our housekeepers have undergone an online course for environmental cleaning during the COVID-19 pandemic. We are liaising carefully with our housekeepers on the best way forward to protect the health and safety of all guests, our housekeepers,the local community and ourselves. This will also be in line with Government guidelines.
*The owners have completed a COVID-19 risk assessment and revised cleaning schedule. We have sent this to a major tourism programme to be approved and to receive accreditation. The above AA Covid-19 confident certification has now been received. This will be adapted as necessary in a sometimes fast changing situation. Cleaning is always thorough, but will now include disinfecting areas and some other changes.
*Our arrival time is on your original booking contract. Please refer to this time and we politely request that you do not arrive any earlier than the time on the booking contract.Extra cleaning, takes extra time and the cottage may not be ready for you if you
* We politely request that you vacate the cottage by 9.30am. We are continuing with our increased cleaning regime for the safety of guests.
*Guests will be provided with Dettol trigger spray, Dettol wipes and an antiviral trigger spray, to be used on hard surfaces, should they wish to do so. We will also provide anti bacterial soap.
.
*We would ask dog owners, to please continue to bring their own throws to cover our sofas/cushions
*As we will continue to remove paper products, our usual list of dog friendly places to eat is no longer in the cottage. Instead, until we update our website, please visit the dog friendly pubs website for some suggestions and see our dogs welcome page
*We will not be leaving our usual tourist information leaflets. Instead, we are busy building a comprehensive list of tourist attractions on our website page Places to visit/local information. Please bare with us as this is added to over time. For eating out, please see Local food and drink Tourist information leaflets are available from Rye Heritage Centre, The Strand, Rye
We strongly recommend phoning the establishments to book, as availability and opening hours may be limited.
*These measures will be reviewed and amended on a regular basis and in accordance with the governments guidelines.
*Finally, thank you for your patience and understanding.We have very many returning guests. Whilst you may notice things appear a little different during these unprecedented times, we still aim to give you a wonderful stay.
Updated 15th January 2023
Booking and cancellation policy during Covid-19 pandemic
*Please note, if we are allowed to open, and guests are allowed to travel outside of their local area, but then cancel their booking for any reason, then our normal T&C's will apply at all times and refunds will not be given or the booking date changed.
*Please ensure you have adequate travel insurance suited to your circumstances.